Answers to your Frequently Asked Questions. If your question is not answered on this page, feel free to contact our customer service team and we will get back as soon as possible.


Our unique licence delivery system allows for instant access to software activation key. Once the customer makes payments and passes any fraud checks required the licence will be sent to the registered email address.

I have not received my software licence instantly?

In some cases, if you did not receive the licence key instantly its most likely is because your order is getting manually reviewed by our customer service team to protect against online fraud. It should be usually cleared within few hours. If we require any further information, we will contact you via email.


We offer a wide range of secure payments methods so you can pay with the option that suits you. Our payments services include PayPal, MasterCard, Maestro, Visa, American Express, Diners Club, Discover, and more.

Refunds and Returns

Unused software licences returned within 14 days of their original delivery date will be eligible for a full refund or store credit. Once we receive your return request, we will send you a confirmation email. After that, we will check the status of the licence and issue a full refund within 10 working days. Refunds will be charged back to the original form of payment used for purchase. If you paid with a credit card or PayPal, it may take a few working days for the amount to appear back in your account depending on your bank processing time.

Do you send boxed version of softwares?

Most boxed software no longer comes with installation DVD only licence code which you use to download and activate the software. Therefore, there is no need for boxed items and so we only sell the digital version of products to provide lowest price and faster delivery by email.

Any other question?

Please use live chat option or contact us page to email our support team. We will reply as soon as possible.